Privacy Policy

Last updated: 3 July 2026

This policy explains how Crawford Consultancy (“we”, “us”) handles personal information when you use our website or get in touch with us. We keep things straightforward and only use your information for sensible business purposes.

Who we are

Crawford Consultancy provides HR, payroll and business support to small businesses, based in Falkirk and working across Central Scotland.

For privacy questions or requests, contact us at hello@crawfordconsultancy.co.uk or via our contact page.

What this policy covers

This policy applies to information collected through this website and when you contact us about our services. If you become a client, we may also hold information needed to deliver HR, payroll or admin work for your business. That is usually covered by our working agreement with you, but the same principles of care and confidentiality apply.

Information we collect

We may collect and use the following types of information:

• Enquiries — your name, email address, phone number (if provided), the service you are interested in, and any message you send when you contact us.
• Website use — if you accept analytics cookies, we receive anonymised usage data such as pages visited, approximate location (country/region), device type, browser, and how you arrived at the site.
• Client work — if you hire us, we may process employee and business information needed to provide HR, payroll or admin services. We only collect what is necessary for that work.

Our contact form opens your email app rather than storing submissions on a server. When you send an email, your email provider processes that message under their own terms.

How we use your information

We use personal information to:

• respond to enquiries and arrange calls or meetings;
• provide the HR, payroll and business support services you request;
• improve our website (only if you accept analytics cookies);
• meet legal, tax or regulatory obligations where applicable.

We do not sell your personal information and we do not share it with third parties for their marketing.

Legal bases for processing

Under UK data protection law, we rely on different legal bases depending on the situation:

• Consent — for optional analytics cookies. You can accept or reject these using the cookie banner.
• Legitimate interests — to respond to enquiries and operate our business, where this does not override your rights.
• Contract — where processing is necessary to provide services you have asked for.
• Legal obligation — where we must keep certain records (for example for tax or employment law purposes).

Cookies

Cookies are small text files stored on your device. We use:

• Essential cookies — to remember your cookie preference (cc_analytics). These are needed for the site to respect your choice.
• Analytics cookies — only if you click “Accept analytics”. These help us understand how the website is used via Google Analytics.

When you first visit, you can choose Accept analytics or Essential only. You can change your mind at any time by clearing cookies in your browser settings; the banner will appear again on your next visit.

Third-party services

We use a small number of third-party services on this website:

• Google Analytics (Google LLC) — website usage statistics. Loaded only if you accept analytics cookies. See Google’s privacy policy.
• Google Fonts (Google LLC) — typography. Your browser may connect to Google’s servers when loading pages. See Google’s privacy policy for details.

Some of these providers may process data outside the UK. Where that happens, appropriate safeguards (such as standard contractual clauses) are typically in place.

How long we keep information

• Enquiries — kept for as long as needed to respond and follow up, then deleted or archived unless a working relationship continues.
• Client records — kept for the duration of our work together and as long as required by law (for example employment or tax record-keeping rules).
• Analytics — handled according to our Google Analytics settings; typically aggregated and not used to identify you personally.
• Cookie preference — stored for up to 12 months, then you will be asked again.

Your rights

Under UK GDPR, you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information in certain circumstances;
• object to or restrict certain processing;
• withdraw consent for analytics cookies at any time (by clearing cookies or contacting us).

To exercise any of these rights, email hello@crawfordconsultancy.co.uk. We will respond within one month.

Complaints

If you are unhappy with how we handle your data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this page from time to time. The “Last updated” date at the top will change when we do. Continued use of the website after changes means you accept the updated policy.

Contact

Questions about privacy? Email hello@crawfordconsultancy.co.uk or use our contact form.